Notice | Orders placed between 22st Dec - 6th Jan, will be shipped and processed from 7th January onwards
Welcome to Ebcstudio when placing an order with our store, you confirm that you have read and agree to our Terms & Conditions.
Free shipping on orders over £150 - Royal mail tracked 48 (UK orders only)
Order Processing;
Standard UK Orders - Production and Leadtime information (not marked as next day delivery) are prepared and handed over to our shipping partners within 2–7 working days of purchase (working days do not include bank holidays and weekends). Processing times may vary as the majority of our pieces are hand-cut and sewn individually in small runs and often produced to order. Please use our ‘chat’ feature or email us for accurate time frames or specific dates. We will accommodate as best we can. These can change during Christmas holiday periods - please check live information.
Pre order;
items marked as pre order -
UK: approx 2 weeks
International: please allow approx 3 weeks
please use our chat feature for more information.
Next day delivery items UK only (eligible items only) - For products marked as ‘Next day delivery’ ONLY. The cut off to order next day is 1pm UK time. You must select the ‘next day delivery’ shipping option at checkout to receive it next day, and only if the product is marked ‘next day delivery’ .
*Items marked as Next day delivery - have a label clearly displayed on the first product image* if there is no label stating next day delivery is available, then it is not an eligible product and the item is on a production Leadtime.
Please note; next day delivery option availability varies week to week.
If you have selected 'next day delivery' option at checkout - on a product that is not marked as 'next day delivery', your order will be shipped with tracked 24 only when it is custom made and ready for shipment.
Please note all days are working days (Monday - Friday)
Rush orders - please contact us via ‘chat’ feature (bottom right hand side of our website) , if you need an order before our current timescales , we can often accommodate this, subject to fee.We regularly update our product pages to reflect the current estimated timeframes for production and shipping.Please note that all orders placed on non-working days (Saturday, Sunday, and public bank holidays) will be processed on the following working day.
Shipping Services UK
Once your order has been dispatched, the majority of our orders it will be shipped via Royal Mail Tracked 48h £5.99. You will get an email with live tracking.
Next day eligible items - subject to availability UK only - £6.99
By shopping with EBCSTUDIO, you acknowledge and accept that Royal Mail and other trackable services constitute sufficient evidence that your order has been, or will be, delivered.
International Shipping & Customs information
Customs and import charges may apply to orders shipped outside the UK. These fees are the responsibility of the buyer and must be paid directly to the relevant customs authority.
If an item is refused by the customer because of customs fees/ and or custom fee's correspondence are missed, and the order is returned to us, the customer will be responsible for covering any return shipping fee's. Please note, an order can not be cancelled because of customs fee's, In such cases where an items is shipped and then returned back to us, a credit note only will be issued. Refunds will not be provided for items rejected due to unpaid customs fees.
Please note: EBCSTUDIO has no control over customs charges and we are unable to advise on potential costs, as duties and policies vary between countries.
International Delivery (Including Ireland)
- Estimated turnaround: 1–2 weeks from order date to delivery
- Next day delivery and guaranteed delivery dates are not applicable for non UK orders.
- Orders are shipped via Royal Mail Airmail or Evri tracked service
- Once in your country, parcels are handed over to your local delivery provider
- You will receive an email with tracking information once your order has been shipped, it is the customers responsibility to track and trace there order.
*Please allow up to 6 weeks from order date to delivery as a precautionary guideline, especially during busier times where we have a longer production lead time.
Returns
All items are made to order and produced specifically for each customer. For this reason, we do not offer refunds and operate a credit note only returns policy.
Return requests for a credit note must be submitted within 5 days of receiving your order via our online returns process.
To request a return for credit , please access your order confirmation email and select:
View My Order → Return Request
https://shopify.com/6819053621/account
Where a return is approved and a credit is issued ;
- Have a 12-month expiry
- Can be used to order anything from any of our collections
Return requests must be communicated within 5 days of receiving your order via our return request online process. Credit will issued within 7 working days of receipt of items. Customers are responsible for all shipping fees related to returns.
Return conditions:
- Items must be returned within 7 days of receipt
- Must be unworn and in their original packaging
- Hygiene stickers/tags must remain intact
- Proof of postage is retained
Order Cancellation:
Once an order is placed, it cannot be cancelled.
Faulty Items
Our pieces are handmade in-house by our team of skilled seamstresses. In the unlikely event that an item is received with a fault, this must be reported within 2 working days of delivery via email to ebcstudiouk@gmail.com, with clear photographs attached.
Claims reported outside of this timeframe will not be accepted.
Where a fault is confirmed, we will offer a repair or replacement free of charge, or alternatively a credit note, subject to inspection of the garment upon return.
Please note:
- Customers are responsible for any loss or damage to returned items
- Postage costs are non-refundable
- If agreed, postage labels may be issued up to £3.
General Queries
All other order issues or queries must be reported within 3 days of receipt.
Returning Goods:
- Recorded delivery is recommended
- Proof of postage must be provided
- We cannot be held responsible if a returned product does not reach us
- postage fee is the responsibility of the customer
Delays & Responsibility
All timeframes provided are guidelines and may vary during busy periods. Please contact us if you require more specific information about your order.
Delays caused by material delays / courier delays, which are services are outside of our control. Refunds or exchanges cannot be offered on delayed items where proof of postage and valid tracking has been provided.
Klarna’s terms and conditions can be found;https://developers.klarna.com/documentation/klarna-payments/legal-privacy/eu/
Registered address; EBCSWIM HQ , UK