Terms & Conditions

Welcome to EBCSTUDIO

Welcome to EBCSTUDIO, where every piece is individually handmade for you.

By placing an order with EBCSTUDIO, you confirm that you have read, understood and agreed to these Terms & Conditions.

Contact: help@ebcstudio.co.uk

Free UK shipping on orders over £150.

Production & Lead Times (UK Orders)

Each piece is individually hand-cut and sewn by our in-house team. The majority of our collections are made to order.

Please allow approx 7 working days from the date of purchase for your order to be completed and handed over to our shipping partner.

Orders placed on Saturdays, Sundays or UK Bank Holidays will begin processing on the next working day.

Express Priority Service

If you require your order sooner, an Express Priority Service may be available depending on your required delivery date and our current production capacity. This service is subject to an additional fee.

To request an Express Priority Order, please email help@ebcstudio.co.uk with the subject line "Express Priority Order", including:

• Your order number
• Your required delivery date
• Any relevant information

We aim to respond within 24 hours (Monday-Friday).

UK Shipping

Once your order has been dispatched, it will be shipped using Royal Mail Tracked or Evri Tracked.

Tracking information will be sent to you by email once your parcel has been dispatched.

By purchasing from EBCSTUDIO, you acknowledge that tracked delivery services, including delivery scans, GPS confirmation and photographic evidence provided by the courier, constitute sufficient proof of delivery.

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International Shipping & Customs

Customs duties, taxes and import charges may apply to orders shipped outside the UK. These charges are determined by your country's customs authority and are the responsibility of the customer.

EBCSTUDIO has no control over these charges and cannot estimate what they may be, as they vary between countries.

If an order is refused due to unpaid customs charges, or because customs correspondence is not responded to, and the parcel is returned to us:

• Return shipping charges incurred will be deducted from your credit.
• Orders cannot be cancelled due to customs charges.
• Refunds will not be issued.
• A credit note only will be provided once the returned goods have been received and inspected.

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International Delivery (Including Ireland)

Estimated turnaround time is up to 3 weeks from the order date to delivery.

Please note:

• Next day delivery and guaranteed delivery dates do not apply to international orders.
• Orders are shipped using Royal Mail International Tracked or Evri International.
• Once your parcel reaches your destination country, it will be transferred to your local postal service or delivery provider.
• Tracking information will be emailed once your order has been dispatched.
• Customers are responsible for monitoring the tracking information provided.

During particularly busy periods, please allow up to 5 weeks from the order date to delivery.

Returns

As all items are individually made to order, we do not offer refunds. We operate a Credit Note Only returns policy.

Return requests must be submitted within 5 days of receiving your order using our online returns process.

Approved returns must then be received by us within 7 days of the delivery date.

To request a return:

View My Order → Request Return

https://shopify.com/6819053621/account

Once approved:

• Credit notes are valid for 12 months.
• Credit notes may be used against any future purchase.
• Credit will be issued within 14 days of receiving and inspecting the returned item.

Customers are responsible for all return postage costs.

Return Conditions

Returned items must:

• Be received within 7 days of delivery.
• Be unworn and in their original condition.
• Be returned in their original packaging.
• Have all hygiene seals, tags and labels fully intact.
• Be accompanied by valid proof of postage.

Returns received outside these conditions may be refused and returned to the customer.

Please note that sale items and clearance items are non-returnable and are not eligible for a credit note.

Order Cancellations

Once an order has been placed, it cannot be cancelled.

Faulty Items

Our garments are individually handmade by our in-house team of skilled seamstresses.

If you believe your item has a manufacturing fault, you must notify us within 2 working days of delivery by emailing help@ebcstudio.co.uk with clear photographs.

Claims submitted outside this timeframe cannot be accepted.

Where a genuine manufacturing fault is confirmed, we will, at our discretion:

• Repair the item;
• Replace the item;
• Issue a credit note.

This is subject to inspection of the returned garment.

Please note:

• Customers remain responsible for returned items until safely received by us.
• Original postage charges are non-refundable.
• Where agreed in advance, a contribution towards return postage of up to £3 may be provided.

General Order Queries

Any issues relating to an order must be reported within 3 days of delivery.

Returning Goods

We strongly recommend using a tracked or recorded delivery service.

Customers must retain proof of postage until their return has been processed.

EBCSTUDIO cannot accept responsibility for returned parcels that are lost in transit.

Return postage costs are the responsibility of the customer unless otherwise agreed.

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Delivery Delays

All delivery and production times provided are estimates only.

Delays may occur due to high order volumes, supplier issues or courier delays that are outside of our control.

Where valid proof of dispatch and tracking information has been provided, refunds, exchanges or compensation cannot be offered for courier delays.

Klarna

Purchases made using Klarna are also subject to Klarna's Terms & Conditions.

https://developers.klarna.com/documentation/klarna-payments/legal-privacy/eu/

Registered Address

EBCSTUDIO HQ, United Kingdom.